Privacy Policy
HUISUN respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an inquiry, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
We may collect personal information that you voluntarily provide through our website contact forms, quotation forms, email, WhatsApp, or other communication channels.
The information may include:
- Your name
- Company name
- Email address
- Telephone or WhatsApp number
- Country or region
- Project requirements
- Requested production capacity
- Product, equipment, or service interests
- Files, drawings, specifications, or other information you submit
- Communication records between you and HUISUN
We may also automatically collect limited technical information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Date and time of access
- Cookie and website usage information
2. How We Use Your Information
We may use the information collected through our website to:
- Respond to inquiries and quotation requests
- Recommend suitable machines, production lines, and technical solutions
- Prepare quotations, proposals, factory layouts, or project plans
- Communicate about orders, projects, installation, and after-sales service
- Improve our website, products, and customer service
- Understand customer interests and website performance
- Prevent fraud, misuse, and security threats
- Comply with legal, regulatory, customs, and contractual obligations
- Send relevant business or product information where permitted by law
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice.
3. Contact Forms and Wufoo
Our website may use Wufoo to process inquiry forms and collect information submitted by visitors.
When you submit a form, your information may be processed and stored through Wufoo or its service provider, SurveyMonkey. The submitted information may also be sent to HUISUN by email or transferred to our internal customer-management systems.
Please do not submit passwords, banking details, medical information, government identification numbers, or other highly sensitive personal information through our general inquiry forms.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain basic website functionality
- Remember visitor preferences
- Measure website traffic
- Analyze visitor behavior
- Improve website performance
- Support embedded forms, videos, maps, or other third-party content
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
Where required by applicable law, non-essential cookies will only be used after obtaining your consent.
5. Legal Basis for Processing
Where the General Data Protection Regulation applies, we may process personal information on one or more of the following legal bases:
- Your consent
- The need to respond to your inquiry or take steps before entering into a contract
- The performance of a contract
- Compliance with legal obligations
- Our legitimate interests in operating, protecting, and improving our business and services
7. International Data Transfers
Because HUISUN serves customers worldwide, your personal information may be transferred to or processed in countries outside your country of residence.
Data protection laws in those countries may differ from the laws applicable in your jurisdiction. Where required, we will use reasonable safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to inquiries
- Prepare and follow up quotations
- Manage customer projects and contracts
- Provide warranty and after-sales service
- Maintain business and transaction records
- Resolve disputes
- Meet tax, accounting, customs, and legal requirements
The retention period may vary depending on the type of information and the nature of the business relationship.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
9. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.
However, no internet transmission, email communication, or electronic storage system can be guaranteed to be completely secure.
You should avoid sending confidential passwords, payment card details, or other highly sensitive information through unsecured email or general website forms.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw previously provided consent
- Request a portable copy of certain information
- Opt out of certain marketing communications
- Submit a complaint to a data protection authority
Some rights may be subject to legal exceptions or identity-verification requirements.
To exercise your rights, contact us using the details provided at the end of this Privacy Policy.
11. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, depending on whether the law applies to HUISUN and the relevant processing activity.
These rights may include the right to know, correct, or delete personal information and the right to opt out of certain sharing or selling activities.
HUISUN does not knowingly sell personal information for monetary compensation.
Requests may be submitted using the contact details below.
12. Marketing Communications
Where permitted by law, we may send information about machinery, production lines, services, exhibitions, or related business opportunities.
You may unsubscribe at any time by:
- Clicking an unsubscribe link where available
- Replying to the message and requesting removal
- Contacting us by email
Even after opting out of marketing messages, you may continue to receive essential communications relating to quotations, contracts, orders, installations, or after-sales service.
13. Third-Party Links
Our website may contain links to external websites, social media platforms, video platforms, map services, or third-party tools.
We are not responsible for the content, security, or privacy practices of those third parties. You should review their privacy policies before providing personal information.
14. Children's Privacy
Our website and services are intended for businesses and professional users.
We do not knowingly collect personal information from children. If we learn that information from a child has been submitted without appropriate authorization, we will take reasonable steps to delete it.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, technology, or legal requirements.
The updated version will be posted on this page, and the "Last Updated" date will be revised accordingly.
We encourage you to review this page periodically.
16. Contact Us
For questions about this Privacy Policy or requests relating to your personal information, please contact: